Policies

membership access

All JCC members ages 9 years and older must have current photos attached to their security profile to access our facilities. Key fobs must be scanned at the entrances to gain admittance to the building and to pass from the public areas to the fitness area of the JCC.

Appropriate Use of Facilities

Outside trainers, instructors, or coaches are not authorized to provide or promote services at any JCC facility, regardless of membership status.

Guest policy

The JCC is a membership-based organization. Our programs and facilities are primarily designed to be used by members, with limited access to guests for the benefit and convenience of our members. For this reason, we have established the following rules and guidelines:

• All visitors, class participants, and guests must provide a valid picture ID and contact information to be allowed into our facilities.
• Guests must be escorted by a member in good standing or with a valid pass from JCC staff. Guests must be accompanied by an adult (ages 18+) at all times.
• Guest fees are $15 per adult, $15 per child, or $25 per family (up to 5 individuals).
• Guests under the age of 14 must be accompanied by a responsible adult member during their visit to the JCC at all times. No guests under age 14 are allowed.
• Members are allowed 5 guest passes per membership year.
• Guest passes are available for fitness usage only.
• Guests must complete and sign a JCC Guest User Agreement before receiving their pass. Guests under the age of 18 must have their user agreement signed by an adult ages 18 or older.
• One member can bring up to 2 guests per visit or 1 family unit per member. Additional guests may be brought with prior approval from Fitness, Recreation & Aquatics, or the Membership Department.
• Guests may not participate in or observe scheduled member-only Adult Basketball pick-up games.
• Use of the facility by guests is subject to availability of space, with JCC members receiving priority.
• Local guests are limited to 3 visits per 12-month period at the JCC campus.
• Guests visiting from out of town (with address verification) are not subject to the 3-time visit limit.
• Guest passes must be paid for at the time of entry and cannot be charged to a JCC member’s account.
• Each guest pass sold at the desk is valid for one visit only.
• Guest privileges may only be utilized during the hours of the member’s privileges (VIP guests may only visit Monday through Friday from 8:00 AM to 3:30 PM).
• College students attending out-of-town schools who are children of active JCC members may purchase a 1-week pass for $20 (this may be repeated). College guests many not observe or participate in scheduled member-only Adult Basketball pick-up games.
• Guest privileges at the Hy & Richard Smith JCC Water Park are offered as a service and convenience to JCC members. The Water Park Director may limit guest privileges if overcrowding conditions prevail.

Class & Camp Policies

member value fee

Members in good standing are eligible for the Member Value fee (MEM) for classes, programs, and summer camps. You must have an active membership from the time of purchase through the duration of the class, program, or summer camp to receive this fee.

Community Class and Camp Participation

The JCC offers many classes and events that are open for registration to the entire community. Individuals who are not JCC members are eligible to register for most classes, events, day camps, and overnight camps and must pay the community rate. A child who is a member of another JCC may pay the member rate for Camp Interlaken JCC.

Refund Policy for Classes and Programs

Fees are due in full at the time of registration. If enrollment is cancelled before the first class, a full refund will be issued. If enrollment is cancelled after the class, there will be a 50% refund. There are no refunds if enrollment is cancelled after the second class. No fee will be charged for switching from one section of a class to another section of the same class. The JCC does not provide refunds for missed classes, including outdoor classes cancelled due to inclement weather. Education and Camp contracts state conditions of withdrawal.

Registration Permissions

By registering for and attending a JCC class, camp, or event, participants acknowledge and agree that their likeness (or that of their minor child) may be included in photos, videos, and commentary from the program and used by the Harry & Rose Samson Family Jewish Community Center for publicity, promotion, or community engagement. If a participant (or parent/guardian of a participant) does not agree to this usage, they must notify the photographer or videographer at time of media capture.

Membership Policies

payment of dues

The Annual Membership fee is due in full either as a renewing member or as a new member. Automatic monthly payment plans may be arranged using a MasterCard, Visa, American Express, Discover, or check draft. Late renewal is retroactive to the anniversary date.

Financial Assistance (Scholarships)

Financial assistance is available for membership dues, early childhood education tuition, Kids Center, and summer camps for those who qualify. All scholarship applicants will be handled on an individual basis with complete confidentiality. Membership scholarships will be offered for Annual Memberships only and are not available for Month-to-Month Memberships. Click here for our scholarship application or contact the Membership Department.

Cancellations & Refunds – Annual Membership

After the first year of membership, your contract will automatically renew on a month-to-month basis. You have the option to cancel your membership by providing written notice to the JCC at least 30 days before the end of the month. During the first year of membership, Annual Members can terminate their contract mid-year without incurring any financial obligations under the following circumstances:

1. Medical Cancellation. A doctor’s letter must accompany your cancellation request, indicating that you are physically unable to use our facility due to a medical issue.
2. Moving Outside of the Milwaukee Area. If you move outside of the Milwaukee area, which encompasses Milwaukee and nearby cities, towns, and counties touching the border, you can cancel your membership. You must provide proof of your relocation along with your written request at least 30 days before the end of the month.

Please note that during the first year of membership, no other reasons for cancellation will be considered valid. Membership fees will not be refunded for any other circumstances, and monthly dues will continue to be drafted from your credit card or checking account until you submit written notification of cancellation.

Following the first year of membership, and every subsequent month, you can cancel your membership by sending written notice to the JCC at least 30 days before your intended cancellation date. Cancellations received after the first of the month will be processed at the end of the following month. Please be aware that verbal notifications of cancellation, whether in person or by phone, will not be accepted and will not stop the accrual of monthly dues.

Cancellations & Refunds – Month-to-Month Membership

After the first month of membership, the contract will be renewed for an additional one (1) month period and additional one (1) month periods thereafter. You may cancel your membership by notifying the JCC in writing 30 days prior to the end of the month. Cancellations received on or after the first of the month will be processed at the end of the following month. Verbal notice of cancellation, either in person or by phone, is not valid and will not stop the accrual of monthly dues. If cancellation of any contract is needed due to extenuating circumstances, situations will be considered on an individual basis by the Chief Executive Officer. If you stop payment on your credit card or check draft, we will send a letter of financial obligation. Legal action may be taken if necessary.

Registration Fee

If a former member in good standing rejoins the JCC within 3 months of their cancellation date, the new member registration fee will be waived.

Membership Freeze

With a 30 day advanced written notice, members with Annual or Month-to-Month Memberships may request a freeze no less than 2 months and no greater than 4 months for their membership dues for extended travel within one calendar year. Health Center Membership is not included.

Babysitters, Caregivers, and Nannies

Families can add a babysitter, caregiver, or nanny to their account at no extra charge. This sub-member does not have a specific person associated with it (no picture is taken) and can be utilized by anyone designated by the family as a babysitter, caregiver, or nanny. Its purpose is to assist with member children or adult(s) while using the facilities, even when the parent(s) or other account members are present. Caregivers, however, do not have their own facility usage privileges.

For families with a permanent full-time nanny, there’s an option to purchase a reduced-rate membership for them. This membership costs $240 for the year and must be paid in full at the time of purchase. The sponsoring family must be active members of the JCC at the time of both purchase and renewal. This membership provides full-year access with general Individual Adult Membership privileges.

If the sponsoring family changes nannies, the new nanny can replace the previous one on the membership. A new membership card will be issued, and the information in the membership account will be updated accordingly.

[Questions about our membership policies? Contact Jamie Seitz, Membership Director, at
414-967-8274.]