To serve the community in an inclusive, warm, and consistent environment – we’ve established some basic policies so you can make the most of your JCC membership. Though not exhaustive or otherwise complete – this should help you enjoy the best possible JCC experience, wherever you are!
Facility Access Policies
Membership cards with current photos are required for everyone 9 years and older. Cards must be scanned at the entrances to gain admittance to the building and to pass from the public areas to the fitness area of the JCC.
Appropriate Use of Facilities
Outside trainers, instructors, or coaches are not authorized to provide or promote services at any JCC facility, regardless of membership status.
The Harry & Rose Samson Jewish Community Center is a membership-based organization. At this time, guests are not permitted to use the fitness & aquatics facilities (effective June 1, 2020).
Class & Camp Policies
Member Value Fee
Members in good standing are eligible for the Member Value fee (MEM) for classes, programs and summer camps. You must have an active membership from the time of purchase and through the actual class, program and summer camp or the posted fee will be charged.
Community Class and Camp Participation
The JCC offers many classes and activities that are open to the community. However, members receive enrollment priority. Children who are not JCC Members may attend Camp Interlaken or JCC Summer Day Camps and must pay the community rate. A child who is a member of another JCC may pay the member fee for Camp Interlaken.
Refund Policy for Classes and Programs
Fees are due IN FULL at time of registration. If enrollment is cancelled before the first class, a full refund will be issued. If enrollment is canceled after the first class, there will be a 50% refund. There are no refunds if enrollment is cancelled after the second class. No fee will be charged for switching from one section of a class to another section of the same class. Early Childhood and Camp contracts state conditions of withdrawal.
Payment of Dues
The Annual membership fee is due IN FULL either as a renewing member or as a new member. However, automatic monthly payment plans may be arranged using a MasterCard, Visa, American Express, Discover or check draft. Late renewal is retroactive to the anniversary date.
Financial Assistance (Scholarships)
Financial assistance is available for membership dues, early childhood education tuition, Kids Center and summer camps for those who qualify. All scholarship applicants will be handled on an individual basis with complete confidentially. Membership scholarships will be offered for Annual memberships only and not available for Month to Month memberships. Click here for our scholarship application or contact the Membership Department.
Cancellations & Refunds – Annual Membership
After the first year of membership the contract will be renewed for an additional one (1) month period and additional one (1) month periods thereafter. You may cancel the membership by notifying the JCC 30 days in writing before the end of the month. During the first year of membership, annual members may terminate their annual contract mid-year without financial obligation for the following reasons:
1. Medical cancellation. A doctor’s letter must accompany this request stating that the member cannot physically use our facility due to a medical problem.
2. Move outside the Milwaukee area. (Milwaukee area includes Milwaukee and all cities, towns or counties touching the border). Proof of the move must accompany the written request 30 days before the end of the month.
During the first year of membership, Membership is a signed contract for a year. It will not be cancelled for any other reasons than those listed above. Membership fees will not be refunded for any other reason and monthly credit card or checking account drafts will continue until written notification of cancellation is received.
At the end of the first year, and each month thereafter, you may cancel the membership by notifying the JCC 30 days in writing at least 30 days prior to cancellation date. Cancellations received on or after the first of the month will be processed at the end of the following month. Verbal notice of cancellation, either in person or by phone is not valid and does not stop the accrual of monthly dues.
Cancellations & Refunds – Monthly Membership
After the first month of membership the contract will be renewed for an additional one (1) month period and additional one (1) month periods thereafter. You may cancel the membership by notifying the JCC 30 days in writing before the end of the month. Cancellations received on or after the first of the month will be processed at the end of the following month. Verbal notice of cancellation, either in person or by phone is not valid and does not stop the accrual of monthly dues. If cancellation of any contract is needed due to extenuating circumstances, situations will be considered on an individual basis by the Chief Executive Officer. If you stop payment on your credit card or check draft, we will send a letter of financial obligation to you. Legal action may be taken if necessary.
If a former member in good standing rejoins the JCC within 3 months of their cancellation date, the new member registration fee will be waived.
With a 30 day advanced written notice, members with an Annual and Monthly membership may request a freeze no less than 2 months and no greater than 4 months for their membership dues (does not include Health Center membership) for extended travel within one calendar year.
Babysitters/Caregivers and Nannies
Families can request add a generic babysitter/caregiver sub-member to their account at no cost. This sub-member is not associated with a specific person (no picture is taken) and can be used by any person designated as a babysitter/caregiver. The purpose of this sub-member is to provide assistance with member children(s) or adult(s) while utilizing the facilities. It can be used when the parent/other members on the account are present. The Caregiver does not have usage privileges when not with the member. Families with a permanent full-time Nanny may purchase a reduced rate membership for their employee. The cost of the membership is $240 for the year and must be paid in full at the time of purchase. The sponsoring family must belong to the JCC at the time of purchase and renewal. The
membership is a full-year membership with general Individual Adult privileges. If the Nanny changes (a new person is hired to replace the old one), the new Nanny may be substituted onto the membership. A new membership card will be issued and information updated in the membership account.
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JCC Water Park
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